Frequently Asked Questions
Our company is certified by The Clean Trust. This means that our company has ongoing education and training leading to certification for technicians. We are current on the latest cleaning procedures and techniques. We must demonstrate proof of insurance and maintain a written customer complaint policy with documented follow-up. Our firms is also required to abide by The Clean Trust Code of Ethics. For more information on our certification, The Clean Trust’s website is www.certifiedcleaners.org
It is okay to walk on carpet immediately after cleaning however, try to keep pets, children and heavy traffic off the carpet as much as possible during the drying process. Wait 24 hours before removing foam blocks or protective tabs that our technicians have placed under the furniture to protect the carpet.
Generally, the average sized home will take 1 – 1 1/2 hours for cleaning.
Carpet should be dry in 4-6 hours depending on temperature and humidity.
All of our packages include moving the majority of furniture in the main living area. Beds, dressers, and heavier pieces are left in place under these pricing structures. Additional charges will apply to move heavier furniture. For liability reasons, we do not move china hutches, entertainment systems, pianos, or other valuable belongings.
Most carpet manufacturers recommend professional cleaning 1-2 times per year, by a certified carpet cleaner.
Upholstery should be cleaned once every 12 months as a part of regular maintenance. Upholstery that shows visible dirt or soiling should be cleaned to avoid dirt building up and causing staining.
Each manufacturer will have a specific set of requirements. The most common is that you must have your carpets professionally cleaned (by a certified firm that offers hot water extraction a.k.a. HWE or steam cleaning) at least every 18 months. Also, the proper protectors must be reapplied after every cleaning. Advantage Carpet Cleaning meets all of the above criteria for maintaining your carpet manufacturer’s warrantee.
Carpet protector is very beneficial to your carpets. When this protective coating is applied to the carpet fibers, it puts a protective barrier around each fiber. This protective barrier resists moisture. When you do have a spill, it gives you a window of time to get it cleaned up. Also, The other important way that this product helps you is in the area of wear. Having this protective coating on your carpet helps reduce the wear and abrasion caused by sand in the carpet. This protects the carpet from excessive matting, and in turn will cause your carpet to perform better.
If a spot returned a day or so after cleaning, it may have been due to the nature of the spot. Deep stains tend to surface if they are in the backing of the carpet. Contact us for more information on stain removal.
Pet odor is a very common problem that could be much more complex than on first impression. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered. To eliminate this problem, the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied. In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, can not guarantee complete removal of the odor.
Steam cleaning is both a surface cleaner and a deep penetrating cleaner. It can remove surface stains and also deep clean down into the carpet pad where bacteria and other stains can linger. Hot water extraction is the only method classified as “ deep cleaning”. This method is also called steam cleaning due to the heat of the water used to clean your carpet. Hot water extraction rejuvenates your carpet fibers and brings them back to life.Nearly all carpet manufactures and fiber producers recommend hot water extraction for cleaning carpets.
Equipment and what type of chemical being used is a huge factor when cleaning carpets. There is nothing on the consumer level that can give you the type of cleaning power you need. Then there is the experience factor that only someone in the business can provide to give you the quality of cleaning you need.
Advantage Carpet Cleaning guarantees each job. If for any reason you are unhappy with our services, we encourage you to let us know. On occasion after cleaning, permanent stains and worn areas of your carpet will be more visible. If we feel that this is a possibility, we promise to discuss this with you before beginning our work.
No. When done by an experienced professional, steam cleaning is the safest/best cleaning method. Also, it’s the system which is most consistently recommended by manufacturers of residential carpet. Portable units, rentals, and store bought equipment are all known for causing over wetting issues.
To get all the dirt, allergens, chemicals and other pollutants out of carpet, major carpet manufacturers recommend one cleaning method over all others – hot water extraction, like Advantage Carpet Cleaning uses. Our cleaning method works because for every 18 degree increase in water temperature above 118 degrees Fahrenheit, the water’s cleaning ability is doubled. This means hot water extraction can get you carpets 4 to 5 times cleaner. The truck-mounted equipment used for hot water extraction shoots the cleaning solution into your carpet at a high pressure to break up all the allergens, dirt and other pollutants. Then the equipment uses strong suction to draw out all residues, including dust mites, etc. from your carpet, leaving you with not only a clean carpet but also a healthy carpet. Carpets dry in two to three hours, leaving you with a clean carpet and less allergens to trigger an attack.